Terms of Service

Zekkei Collection is owned and operated by Zekkei Limited with its principal offices located at 906, 369-375 Queen’s Road Central, Hong Kong.

Zekkei Collection (hereinafter called the Company) acts as an agent for owners and managers of villas, apartments, suites and resorts. The agreement between the Company and the person making the booking (hereinafter called the Customer or you) is valid only after a booking is received by the Company together with the appropriate deposit.

By confirming a booking with Zekkei Collection, the Customer accepts these conditions and confirms that he or she is authorised to do so on behalf of all other persons named on the booking form thus forming a contract between the Company and the Customer; which in turn forms a contract between the owner or property manager of your chosen villa and the Customer. These booking terms and conditions must be read in conjunction with individual property policies.

Pricing and Fees

Prices are advertised in USD per property per night. Rates quoted allow for maximum occupancies of the villa as shown in the provided information on the website. The number of guests staying in a property cannot exceed the maximum number of guests published or agreed in the bookings confirmation.

Zekkei Collection guarantees the price of your accommodation will not change after you have made your booking and we have issued a confirmation invoice. The offer does not apply to misquotes or pricing errors.

Enquiries are held for a maximum of 48 hours and to secure the booking we require a written email/fax/mail confirmation and deposit. We will send an invoice by email. The standard terms are, we take a 30 to 50% deposit when you book your accommodation, and the balance is payable 60 days prior to your arrival.

Where extras such as cots, high chairs, or extra beds are required some properties may have an additional charge. However if the property does not have such items the customer will be informed of that at the time of booking and may be required to hire additional equipment.

Special requests (for example early check-in or late check-out) are not guaranteed, however we will always do our best to comply with these provided they are made well in advance of your departure. To secure a late checkout, typically the rate is 50% of the daily fee.

Destination Concierge

We are committed to offering you the best holiday experience available. Our office staff will be happy to arrange and follow up with any travel concierge services you may require with no profit to us, which may include but is not limited to airport transfers, car rental, day tour arrangement and restaurant reservations. We liaise with reputable operators we know well in our select destinations.


A deposit, ranging from 30-50% as specified on your Confirmation Invoice, is payable at the time of booking. The balance of your holiday as shown on the Confirmation Invoice must be paid in full at least 60 days before your arrival, or where the booking takes place less than 60 days before your arrival the full amount is due immediately to secure the booking. If the balance is not paid 60 days before your arrival we reserve the right to retain the deposit, cancel your booking and apply our cancellation charges. Villa rates vary, subject to seasonality and in come cases, availability.

We accept International bank transfers in USD, JPY or HKD, and please request this option at the time of booking. You are responsible for all bank fees. You can also pay online via PayPal account, and there is an additional PayPal fee added to the invoice.

Transaction Fees

Payments with Zekkei Collection operate in USD (or JPY where specified) and therefore Zekkei Collection is not responsible for currency fluctuations that occur when billing or crediting a credit or debit card denominated in a currency other than USD (or JPY where specified), when receiving or sending payment via wire transfer, credit card account or PayPal account.

The Customer accepts and acknowledges that due to fluctuating currency exchange rates and costs/fees charged by banks, credit card companies and other intermediaries (for the collection, processing and paying the relevant funds), there may be differences between the quoted rates (as provided by Zekkei Collection), the collected amount and the amount paid to Zekkei Collection. The Customer shall bear the currency exchange risk and the costs and fees as charged by the credit card companies and banks for the collection, transfer, payment and conversion of the rental payment. For bookings valued below USD2000 or JPY200000, Zekkei Collection shall charge the Customer a fee to cover the costs and fees whenever appropriate.


The Customer must notify changes or cancellations made to the booking to the Company in writing. We will do our best to assist where possible with any reasonable changes made by the Customer, but they may not be possible. Any costs levied by our supplier as a result of the change of details will be charged to the Customer. Such charges will be notified to the Customer. Where the Customer has requested a change to the date of the holiday less than 60 days prior to arrival, the holiday booking shall be deemed cancelled and cancellation charges will apply.

In the event that you cancel a confirmed booking, the following penalties will generally apply:
20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before arrival
50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before arrival
100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before arrival.

Any change to the original reservation is subject to the approval of Zekkei Collection. The applicable penalty amount will be deducted from the amount of your deposit, and the Company will refund any remaining balance to you. Please note in the case of a refund is offered from the villa or Zekkei Collection we are not responsible for bank fees to transfer the refund to you.

Your Accommodation

We always inform you of any changes that may have taken place since descriptions were written/checked, or since you made your booking, just as soon as we are made aware. Holidays are planned well in advance, and there may be times when our property owners alter or temporarily withdraw services or advertised facilities, without prior warning to us.

The photographs on our web site are normally up to date and give a general impression of the individual properties or resorts. However, the Company does not take any responsibility for any views or objects such as furniture etc. which appear in the pictures, but may have been removed or changed, nor for any changes to aspects of views since the pictures were taken, or descriptions compiled.

Although unlikely, we do reserve the right to substitute different accommodation to that booked by the Customer of a similar or equivalent standard. In the event of a major change the Customer has either the option of accepting the alternative accommodation offered by the Company (for the avoidance of doubt where the alternative accommodation has a lower price than the amount that the Customer has paid the Company will refund the difference and where the alternative is of a higher price than the Customer has paid then the Company reserves the right to charge the Customer the difference between that amount and the increased price) or the Customer has the option of cancelling their rental and the Company shall use its best endeavours to promptly refund all monies paid.

We have taken all reasonable steps to ensure that any companies or agents used abroad are reputable. We have however no direct control over such organisations or their employees and therefore cannot take responsibility for them.

In the unlikely event that circumstances beyond our control necessitate the cancellation of your rental we shall use our best endeavours to promptly refund all monies paid and the Company shall not be liable for any additional compensation.

Your accommodation is reserved for the exclusive use of the persons named on the confirmation invoice and no other person(s) may use the property. Rates quoted allow for maximum occupancies of the villa as shown in the provided information on the website. The number of guests staying in a property cannot exceed the maximum number of guests published or agreed in the bookings confirmation. Customers must inform the Company in advance in writing about any other guest’s arrival whose names are not in the booking confirmation.

Certain bookings especially may be subject to a security deposit in respect of the telephone, additional specialist cleaning or damage to high value furniture and equipment. The deposit shall be refundable and repaid to you within 30 days of the date of your departure from the accommodation.

The Customer is responsible for leaving the property in good order and in a clean condition. The Customer further undertakes to pay for any damages or losses incurred during occupation. The owner reserves the right to repossess the property if the Customer or a member of the party has caused excessive damage. Any damage caused to the property during your stay must be reported to the local villa manager immediately and any damage cost will be deducted from your house deposit. If you are traveling with children, please take care that they do not use crayons and paints on the cushions and sofas. For fabric stains that cannot be removed the villa will charge guests for the cost of replacement.

Neither Zekkei Collection nor the property owner will accept any responsibility for the temporary failure or interruption to the provision of either the utilities (gas, heating, electricity, phone) or internet caused by events which are outside of our control, or should your devices be incompatible with the internet system.

Where satellite television is advertised this may mean BBC and/or ITV and in some properties Sky TV, however in some properties a very limited selection of satellite services are available. We cannot guarantee the precise channels offered as these services change from time to time, and Zekkei Collection may not be advised of such changes. If you ask us to clarify which services are supplied at a particular property we can usually find out. Neither the Company nor the Villa Owner can be held responsible for the loss of provision of these services in the case of technical issues or should services be withdrawn by the provider for any reason.

The customer’s private pool and garden area where mentioned, as well as the properties themselves will be cleaned and maintained on a regular basis during the customer’s stay by staff who have access to the property.

All baggage and personal belongings retained at the property are kept at the Customers risk. You are advised to secure the property and personal items in the security safe (if available) when you are not in residence and at night.

Many of our properties provide a private or communal swimming pool. The swimming pool of the villa is used entirely by the Customer, Customer’s group or its guests at their own risk. Since accidents happen, we advise you to always take great care when using the pool. We further advise that neither you nor any member of your party should dive into the pool, or use the pool while under the influence of alcohol. Please be away most villas do not come equipped with pool fences for children. Children in the swimming pool area should be supervised at all times. A pool fence can be organised at an additional cost.

The Customer hereby releases Owners and its agents including Zekkei Collection, of any claims demands, debts, contracts, expenses, causes of action, lawsuits, damages and liabilities, of any kind with respect to personal injury while using the villa’s pool.

We reserve the right to terminate your holiday in the event that your behaviour or that of a member of your party is such that it is likely to cause distress, damage, danger or annoyance to our other clients, employees, property or any third party. If you or a member of your party are prevented from travelling because in the opinion of any person in authority you or a member of your party appear to be unfit or likely to cause discomfort or disturbance to other parties, we will have no further liability to complete your rental arrangements. We will not be liable for any refund, compensation, or any additional costs incurred by you. We cannot accept any liability for the behaviour of others staying at our accommodation.

In most areas, in all countries, there is new building work taking place. We take steps to monitor this and advise you if any building work affects your villa, villa estate or resort however this cannot always be guaranteed. Should we consider that a neighbouring building plot or plots would seriously affect your property with either noise or dust pollution or both, then we will use our best endeavours to find an alternative property for you. Where road works or public works occur at short notice or without notice, and which are outside of our control, we cannot be held liable for any inconvenience to you.

We cannot accept liability in any circumstances where performance and/or prompt performance of our obligations is prevented as a result of war, riots, civil strife, terrorist activities, natural disasters, industrial disputes, fire, nuclear explosion or adverse weather conditions.

Passports & Visa

Customers from approved countries must be in possession of a passport, which is valid for at least 6 months from the date of arrival and the completed embarkation/disembarkation card they received from their airline. Citizens of these certain countries will be able to apply for a VoA (tourist visa) valid for 30 days upon arrival by air in Bali, Jakarta and a few other international airports or by ship at a limited number of Indonesian sea ports. A 30-day visa is paid for on arrival and is extendable for another 30 days. Be aware that Immigration officials calculate the 30-day period as follows: your arrival day is counted as your first day, and you must leave the country on the 30th. or 60th. day!


We strongly recommend that you take out a comprehensive insurance to protect you and all those that accompanying you for the full time of your visit against illness, injury, death, loss of baggage and personal items, cancellations and other travel contingencies. We also strongly recommend a health insurance that covers medical evacuation for emergencies. The owner is not responsible for Customer property loss or damage.

Personal Health

Please tell us at the time of booking about any medical condition or infirmity of any member of your party that might be relevant to your holiday, so we may assist and make your trip even more comfortable.

Release from Liability

Customer hereby waives and releases, indemnifies, hold harmless and forever discharges the Owner and its agents and employees including Zekkei Collection and their respective agents, staff and employees from any and all claims, demands, debts, contracts, expenses, causes of action, lawsuits, damages and liabilities, of every kind and nature, including claims of Owner or their employee negligence, whether known or unknown, in law or equity, that Customer ever had or may have arising from or related to participation in any of the events or activities, and for the duration of the stay at the stated villa.

Owner and their agents including Zekkei Collection are not liable for loss, damage of property, to/of Customer or its group or guests. Customer assumes any risk, and takes full responsibility and waives any claims of personal injury, death or damage to personal property associated with the stated villa including but not limited to man-made hazards associated with the property such as slippery shower basins, tubs, swimming pool facilities and natural hazards such as holes, ditches, fallen trees, branches, ice, snow, and or other irregularities in terrain and using the terrain including walking, jogging, biking or related activities. Customer primary contact needs to be at least eighteen (18) years of age.